CRC Health Group Issues Statement on Tennessean Article Largely Ignoring Overwhelming Successes in Difficult Addiction Cases and Compromised Population –
30,000 Daily Treated – While Reporting Unfortunate Outcomes of Select Few Cases
CRC Health Group Issued the following statement today in response to a December 18 article in the Tennessean:
A Tennessean article today by reporter Nate Rau on New Life Lodge and parent company CRC Health Group largely ignores the overwhelming successes of the company, the country’s largest substance abuse and behavioral treatment provider, which treats 30,000 patients daily, while reporting the unfortunate outcomes of a few single cases in a field with an extremely difficult and compromised patient population, the company said today in a statement. The company asserted that the reporter’s articles to date have ignored the reports of parents, treatment providers, and the clients themselves, including surveys of over 10,000 parents, clients, and providers, showing overwhelming improvements in clients’ lives.
CRC Vice President Jonathan Ciampi stated:
“CRC is the largest provider of addiction treatment and behavioral health services in the nation. We have chosen the mission of helping a difficult and compromised population and treat approximately 30,000 patients every day in a network of 140 facilities. Our company, like other healthcare providers, has experienced the unfortunate reality of a dramatic increase in the acuity of patients admitted for treatment. Additionally, due to the nature of this chronic disease, some of our patients come in with issues that they may not be aware of or do not disclose.
“Safety and quality are our highest priorities. Even a single unfortunate incident is distressing to us as professionals. It’s easy to suggest that because of a few incidents there are broad deficiencies. There were not systemic deficiencies. The fact of the matter is that CRC is a recognized leader in this field, has ranked third for overall best practices by the MHCA (Mental Health Corporations of America), and provides treatment that meets or exceeds state and federal standards across the board. All CRC treatment facilities are accredited including our network of youth programs that have all achieved the important CARF (Commission on Accreditation of Rehabilitation Facilities – whose website says they accredit ‘the best providers available’ or JCAHO (Joint Commission) accreditation.
“CRC has helped approximately half a million people. Many of these people have been surveyed about the quality of care and have provided testimonials about our programs saving their lives – these don’t quite make the same headlines.
“SAMHSA reports 23 million people need but do not receive treatment nationwide, and there are 5 million teens with behavioral disorders in this country. I think we can agree that we need more not less treatment to address these growing problems. The unfortunate result is that access to care becomes more limited as in the case of New Life Lodge. There are now 485,000 people in Tennessee who SAMHSA/HHS say in their annual survey need but do not receive treatment who have temporarily lost New Life Lodge as am treatment option.
“The article is critical of CRC’s scale and profit motives. Size and profit are not bad things—quite the contrary, CRC’s scale and financial strength are assets to the industry and to our patients. Our scale allows us to provide individuals with better access to quality care, a continuum of nationwide services to reach them wherever they are in the lifecycle of their disease, whatever their age or socioeconomic level. CRC’s financial strength also allows us to provide a variety of resources and support that enable individual facilities to better manage and run their operations, with the goal of allowing them to focus on what they do best: deliver superior patient care. This scale also allows for the sharing of Best Practices and peer-developed solutions across facilities, as well as the creation of a proprietary quality management system that collects and analyzes information, and provides invaluable perspective across facilities. There are innumerable network advantages and benefits that enable, encourage and ensure high levels of performance and quality at CRC programs and facilities – often considerably beyond what they could realistically achieve operating independently. This includes having multi-disciplinary teams that visit every facility and conduct comprehensive reviews of clinical practices, delivery of services, systems, operations, and policies and procedures, and make enhancements wherever needed; systems to administer patient satisfaction surveys that capture timely and candid feedback from our most important audience, so that we can make real-time improvements in areas that may have faults; and better IT technology for smoother systems for our employees and patients.
“At New Life Lodge – which the article did not understand was already for-profit when CRC purchased it in 2006 (the paper was incorrect in asserting it was non-profit at the point of purchase) – CRC put $10 million dollars into capital improvements in the last three years. These improvements were for improvements in quality of care and physical plant.
“CRC’s financial strength also allows us to provide a variety of resources and support that enable individual facilities to better manage and run their operations, with the goal of allowing them to focus on what they do best: deliver superior patient care. Many facilities without a large framework go under because they do NOT have the backup of scale or size. And because of scale, we can invest into our quality of care like no other organization can do.
“Some of our newer initiatives include employing a Clinical Supervision System that was created by leading experts in the; implementing a Clinical Outcomes Management System; and training all counselors in evidence-based practices. We believe that continual investment in the development of our professional staff is key to ensuring we provide the highest levels of quality care. In addition, earlier this year, CRC hired a Vice President of Quality who conducts weekly quality meetings with the field to disseminate best practices.
“The article criticizes staffing. CRC has adhered to or surpassed state regulations including where there are rigorous requirements but we do more than follow the rules —we assess the staffing rations and we assure care for patients.
“Quite frankly, in the reporting in the article, the Tennessean may have missed the most important factor for the successful rehabilitation of our clients: the dedication of CRC staff at all levels—from our CEO who said he’s here “because we help people,” down to each direct care staff. Our staff has a passion that is based on the desire to do good.
“Our stated mission is to inspire our employees to deliver clinical excellence and lead CRC to be the preferred treatment provider to individuals and families in need. I’d like to introduce the paper to the half a million people who would agree CRC has been VERY successful at achieving this, and is actually solely responsible for saving their lives.
“Quality care is at the center of CRC’s values and mission. Every Aspen residential and wilderness program is CARF or Joint Commission accredited – the only such network of programs to accomplish this – and outcome studies and patient satisfaction surveys indicate that Aspen exceeds expectations and produces lasting positive results. One study that followed up with students at 3 months and 12 months post-discharge found continued reduction in conduct disorder symptoms, substance use and aggressive behaviors. A separate survey of over 10,000 parents found that 81% would recommend an Aspen program to a family with a struggling teen, and found vast improvements in parents’ perceptions of the core issues of child safety, trust, family efficacy, and education as a result of attending an Aspen program. This survey also found that parents overwhelmingly believed that Aspen program staff consistently demonstrated strong clinical and compassionate care for the students and their families.
“We wholeheartedly strive to deliver results efficiently and effectively while maintaining our commitment to excellence. We strive to have a positive impact on every patient we touch – and we take pride in the high standards we mandate while doing so,” Ciampi concluded.

Last week, CRC brought new insights (and some much needed rain) to the city of San Antonio, Texas.
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