Satisfied clients: The foundation of a successful practice

When you make a referral to CRC Health Group, both you and your client benefit from our strong focus on customer satisfaction. Our ongoing data-driven effort to measure and improve customer satisfaction makes it much more likely that your client will return to you with a positive attitude toward treatment.

In fact, Mental Health Corporations of America (MHCA) reports that CRC programs exceed the national average in all areas of customer satisfaction.

MHCA researchers  survey every person who completes a CRC program. Third-party collection of this information ensures that we receive unbiased data to help guide our customer-service efforts. The MHCA surveys collect client feedback on 36 components of the treatment experience, organized into the following seven sections:

  1. Overall
  2. Interaction with Staff
  3. Clinical Program
  4. Access to Treatment
  5. Treatment Environment
  6. Finance/Business Office
  7. Outcomes

Get Your Copy of the MHCA Survey

For a free copy of the survey used by MHCA researchers to assess the level of client satisfaction, please complete the following short form:

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